Customer Service Specialist II

Job description

Job Summary The Customer Service & Operations Specialist will be responsible for consistently providing exceptional customer service and sales support by offering timely and accurate information with an aptitude for problem solving. This role is responsible for billing, data maintenance and clean up as needed via SalesForce, as well as delivering finance support for the TRACS Sales team on billing related matters. The associate is responsible for administrative and clerical services ensuring data is accurately entered and maintained. Other responsibilities include relationship building, reporting, order entry and processing, and other projects as needed. Responsibilities: - Audit contracts and customer agreements for accuracy and compliance. - Simultaneously manage inbound and outbound customer phone and email inquiries. - Receive, review and process inquiries in a timely, accurate and professional manner. - Always maintain a professional and courteous attitude. - Review and maintain accuracy of customer accounts and sales opportunities in SalesForce. - Ability to create custom reports in SalesForce as requested. - Support and clearly communicate with internal operations and sales...