Service Advisor

Job description

About ServiceUp: ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers. Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly. As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding , we're leading this transformation. Join us and help shape the future of vehicle repair. About the Role: Service Advisor serves as the primary liaison between shops and customers to ensure a seamless repair experience.This position demands strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced, multi-stakeholder environment. What You'll Do: - Carefully record the customer’s concerns to generate an accurate work order. - Track the status of open repai...