Member Contact Center Agent -North Idaho

Job description

Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU! ICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email. At work, your Primary Responsibilities will include: - Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills. - Providing general information to members about our Credit Union Services. - Answering telephone calls and meeting performance metrics. - Researching and correcting member account problems. - Performing a wide range of member-generated transactions. - Completing accurate case notes of member interactions and call history. - Working and communicating effectively with team members. - Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Imp...