Help Desk Specialist

Job description

On-Site IT Help Desk Specialist – Indianapolis, IN Are you the person everyone turns to when something “just isn’t working”? Do you enjoy solving problems, helping people, and keeping systems running smoothly? If you thrive in a fast-paced environment where no two days look the same—and you take pride in delivering great customer service with real technical solutions—this could be a great fit. At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you’ll be on the front line of support—helping teammates across the organization stay up and running while continuously improving how we use technology. What You’ll Do as an IT Help Desk Specialist In this role, you’ll serve as the first point of contact for technical support while helping drive efficiency, consistency, and improvement across our systems and processes. You’ll: What Makes You a Great Fit What to Expect in This Role - Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business - Troubleshoot and support Microsoft Office and Epicor Ec...