Service Desk Administrator 1

Job description

Job DetailsJob Location: Ottawa, ON K2H 8K7Salary Range: $50,000.00 - $55,000.00 SalarySERVICE DESK ADMINISTRATOR - LEVEL 1 MANAGED SERVICES | TECHNICAL SUPPORT: Ottawa, Ontario, Canada Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions. POSITION SUMMARY: The Service Desk Administrator (SDA) is responsible for providing excellent customer experience by responding to and resolving incoming IT requests and alerts from our customers over the phone, through email, and in person. You will work on a variety of technical issues, from diagnosing network, server, and workstation problems, to thinking outside of the box to troubleshoot solutions and resolving complex problems. This job operates at a very fast pace, and you must be comfortable handling high volumes of request tickets and phone calls. This position is similar to a Help Desk Analyst, Tier 1 Help Desk or Junior Net...