Customer Service Advisor

Job description

Customer Service Advisor Location: Salisbury (on-site, SP1) Hours: Monday – Friday, 35 hours per week (9am - 5pm) Pay: £24,500 per annum: Join our team and help pet owners keep their furry friends protected! Are you seeking a phone-based customer service role in the insurance industry? We’re looking for friendly, motivated individuals to join our supportive team. Role Summary: You’ll be helping customers who have bought pet insurance, answered their questions and solved any problems they have. This is a 100% customer contact role - you’ll be speaking to them on the phone, replying by email and chatting via live chat. You’ll handle both new and existing customers, deal with claims and ad-hoc queries and make sure every interaction leaves them with a positive experience. About Tedaisy: As a leading Insurtech specialising in pet insurance, Tedaisy Insurance Group is dedicated to delivering quality products with exceptional digital customer experiences. We have a passion for pet well-being and are trusted by thousands of dog and cat owners throughout the UK. We’re ambitious, we’re passionate and we’re brave - always looking for ways to grow, improve and be the best we can be! What You’...