Inside HVAC Technical Support Engineer

Job description

Who We Are Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. What Drives Success: This consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. Duties include, but are not limited to: - Provide troubleshooting and installation assistance for HVAC/R equipment. - Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution. - Provide technical documentation to contractors, engineers, and other personnel. - Guide callers to the appropriate field personnel if first-hand attention is required. - Document call information in the call-tracking database in cas...