PS – Order Management Specialist GBS

Job description

This is a customer-facing role, logistics-oriented, focused on process excellence across order acquisition, delivery blocks handling, delivery and invoice processing and Claims Management. Our main goal is to deliver excellent customer service by ensuring: As part of the E&A Order Management GBS Team, the PS OM Specialist GBS will report to the PS OM Manager GBS, working closely with segment Product Supply, Finance, and Sales teams to define customer needs, and with Planning, Logistics, and Transportation teams to ensure orders are fulfilled as expected. The role also covers day-to-day management of customer queries, logistics claims, and price discrepancies, acting as a key contributor to both segment and customer satisfaction. - Customers' needs are clearly understood and covered - Efficient and effective capture and processing of customer orders - Products are delivered in accordance with customer requirements - Follow-up on deliveries and customer claims, connecting with Warehouses, 3PLs, and Carrier Suppliers to ensure perfect E2E execution PS OM Specialist GBS Responsibilities Order to delivery - Handle order creation for 1 segment, prioritize open orders, manage delivery blo...