Field Service Engineer (International)

Job description

We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops. To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. You’ll also support machine installations and relocations, ensuring our customers stay up and running. If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in. - Install machines across the UK & Europe including onsite testing, customer training, and onboarding. - Respond to breakdowns and resolve issues remotely or via scheduled site visits. - Quality Champion: Work to strict deadlines, achieving best-in-class service quality with efficient use of time and parts. - Team Player: Accurately log all activity, manage vehicle stock, and support the helpdesk when not in the field. - Deliver preventive maintenance and machine installations in line with service contracts and SLAs. - Work t...