Customer Service Representative (Call Center Environment)

Job description

Department: Billing & Collection Reports to: Customer Service Rep. Supervisor Summary : Under basic supervision, provides customer service to the public for assistance with City services. Essential Functions : -- Essential duties and responsibilities may include, but are not limited to, the following : Essential functions, as defined under the Americans with Disabilities Act, may include any of the above representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. - Provides prompt, courteous, and accurate service to the public with billing questions, requests for information, concerns, and complaints in order to maintain positive customer service relations. - Maintains account records and issues work orders; performs duties within scope of authority and training, and in compliance with City policies. - Support the departmental operations with regular and timely attendance....