Customer Service Administrator

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Areas of responsibilities: - Ensure that the contracts are handled correctly from both a commercial and legal point of view along with Ayvens customer support policies and procedures - Action vehicle contract In-life changes requests - Receive service change or data amendment request and update system with contract change within SLA - Process end of contract related activities - Complete intercompany billing activities - Perform cash application and payment allocation processes - Analyze customer account balances and resolve discrepancies - Process invoices and related documentation accurately and timely - Recommend process improvements to create greater efficiency; - Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition; - Provide excellent customer service, with the ability to build productive relationships, conduct quality sample assessments and identify process improvements; - Perform any ad-hoc analysis as p...