Customer Service Specialist Seasonal

Job description

Overview We’re seeking a remote Seasonal Customer Service Specialist to join our team! In this role, you’ll handle urgent after-hours Customer Care calls for our Kansas territory during evenings, weekends, and holidays. You’ll provide exceptional service through both inbound and outbound communications for Ferrellgas and Blue Rhino customers. Must have reliable internet to work from home. As a key point of contact, you’ll work closely with internal teams and external customers to deliver a top-notch experience and help drive growth. This position offers the opportunity to showcase your skills and make a meaningful impact—both for the customers you assist and for our company as a whole. Benefits: - 401 (K) with generous company match - Paid Time Off (PTO) - Paid training - Employee Stock Ownership Plan (ESOP) Responsibilities: - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensures accurate account maintenance and updating of account information. - Uses next call avoidance technique to mitigat...