Service Advisor

Job description

Join the team at Phil Gilbert Motor Group, a trusted name in the automotive industry for over 35 years. As part of the 4K Automotive Group, Phil Gilbert is a leading multi-franchise dealership representing Toyota, Hyundai and Kia. We pride ourselves on delivering exceptional customer experiences and high-quality vehicles. We’re looking for enthusiastic and customer-focused Service Advisor (trainee or experienced) to join our high-performing team in Lidcombe . About the Role: As a Service Advisor, you’ll be the friendly face our customers trust when bringing their vehicles in for service. Your day-to-day will include: - Greeting and advising customers at vehicle check-in - Preparing repair orders and cost/time estimates - Arranging loan vehicles - Liaising with workshop teams to ensure timely completion - Providing outstanding customer service from drop-off to pick-up Who Are You?: - Previous experience as a Service Advisor, in automotive service costing, or transferable customer service skills (retail/hospitality/admin) - Strong communication and problem-solving skills - Proficiency in MS Office (Word, Excel, Outlook) - High attention to detail and a process-driven mindset - Curren...