IT Support Helpdesk

Job description

IT Support Helpdesk Analyst - (OPSEU) 2 roles available: 1 Full-time, Permanent & 1 Full-Time, Contract (Approx. 12 months in duration) This posting is the result of a current vacancy Float (London, Elgin, South Huron, Middlesex, Oxford, Chatham Zones) We’re working to ignite hope and foster change for people in our community experiencing mental health or addictions challenges. The IT Support Helpdesk will provide front-level primary technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. This role will also be responsible for responding to, documenting, and resolving service tickets in a timely manner. The IT Support Helpdesk must have excellent communication skills, problem-solving skills, and, when appropriate, will escalate or route tickets appropriately. Consider revitalizing your career and making a difference in your community by joining our team! - Application Deadline: May 19, 2026 - WHAT WE'RE OFFERING: - What you'll be making - Starting rate for this role is $28.86 per hour (Level 1 – Analyst) - Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($36...