IT Associate II-Service Desk-Alt Sched - Night Shift

Job description

Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let’s talk about how you can find your place here at Stifel, where success meets success . What You'll Be Doing: The IT Associate II-Service Desk-Alt Sched role provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. This role responds to customer queries to provide technical assistance. *This is a Compressed Schedule position working a 4 days/10 hours shift.* What We're Looking For: - Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.• Provide technical support to remedy computer problems.• Follow up with users after problems have been resolved.• Install and configure software and operating systems, and update these systems when necessary.• Respond to queries on the phone, via email, in person, or through remote access.• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of c...