Convention Services Manager
Remington Hospitality · Costa Mesa, California, US
Position Summary: To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client to ensure consistent,...
Job description
Position Summary: To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client to ensure consistent, high level of service throughout all phases of property events. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities by up-selling and offering enhancements. Responsibilities : - Know your work schedule and follow it with a high degree of reliability. - Work in a cooperative and friendly manner with fellow associates. - Maintain professional attire and personal hygiene. - Maintain a clean, neat and orderly work area. - Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook. - Inform management promptly of any work-related problems or guest complaints. - Practice “aggressive hospitality” and provide guest satisfaction. - Provide for a safe work environment by following all safety and security procedures and rules. - Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates. - Know all emergency procedures (fire, severe weather, bomb threats, guest acciden...