Technical Analyst, Service Operations

Job description

About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a hard work, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview: The primary role of the Technical Analyst is to support, maintain, update, and implement new processes within the Service Delivery framework and the ServiceNow Platform. This position plays a critical role in ensuring the seamless operation and continuous improvement of our service management processes and systems. Along with providing day to day support for the Service Operations team, the Technical Analyst will participate in the evaluation and roll out of new technology and enhance...