Head of Real-Time Safety Operations

Job description

Overview Citizen is seeking a Head of Real-Time Safety Operations to lead the systems and teams responsible for monitoring, processing, and distributing 30,000+ real-time public safety incidents daily to millions of users on Citizen. This role oversees Citizen’s largest team, the Real-Time Safety Operations (RTSO), which ingests public safety data, evaluates incidents, and delivers real-time alerts to millions of users. Operating at the intersection of public safety, product development, AI, and operations, this leader ensures Citizen’s safety communications are accurate and scalable, while partnering with Product, Engineering, and Data Science to improve how incidents are surfaced, prioritized, and delivered to users through data-driven and AI-assisted systems that drive platform growth. In addition, this leader collaborates with law enforcement agencies and technology partners to expand Citizen’s network of real-time information through channels like encrypted communications, live video workflows, and CAD system feedback, strengthening Citizen’s ability to deliver trusted safety coverage at scale. Incident Generation & Real-Time Monitoring: Oversee a 24/7 operational organization...