Quality Control Manager

Job description

Job purpose To lead and manage the quality control processes for all inbound and outbound goods, with a specific focus on returned merchandise from customers and supplier quality assurance. This role ensures product integrity, compliance with quality standards, and continuous improvement across the supply chain. The Quality Control Manager is responsible for minimizing defects, reducing return rates, and maintaining strong relationships with internal teams and external suppliers to support overall business excellence. Duties and responsibilities: Oversee and execute the inspection and disposition process for all customer-returned goods (Reverse Logistics), ensuring prompt and accurate assessment, documentation, and coordination for repair, salvage, or scrap. Conduct regular quality audits and checks on incoming goods from suppliers to ensure they meet established product specifications, purchase order requirements, and company quality standards. Develop, implement, and maintain effective Quality Control (QC) procedures, standards, and checklists for inspecting raw materials, finished products, and packaging. Analyze quality data, returned merchandise reports, and supplier audit fin...