Director, Global Technology & Service Management

Job description

Position Summary The Director, Global Technology & Service Management (GTSM) will lead the University’s architecture, service management, and technology strategy functions. This strategic leader acts as the primary 'standard-bearer' for NYU, ensuring that all IT Service Providers (ITSPs) and System Owners align their operations with a unified global technology and service blueprint. Reports to the Associate Vice President for Global Service Management and User Success, the Director will lead a team dedicated to bringing clarity to NYU’s technical landscape and strategic maturity to all services. Responsible for identifying and eliminating technical debt, waste, and overinvestment by driving service strategy practices and technical standardization. Bridge the gap between high-level strategy and operational delivery, this role transitions the IT organization into a lean, governance-focused unit that ‘gets some’ tangible results in efficiency and innovation for the global campus. Define and enforce Global Technology and Service standards to support organizational Business Outcomes through architectural, service, and operational requirements. Manage and continuously evolve the overall...