HR Specialist, Advanced

Job description

Your Role The People & Engagement HR:Connect team is a critical part of Human Resources service delivery for all of Blue Shield of California (BSC) The team provides first level support to all BSC employees on a daily basis for both daily operations and employee-facing initiatives. The HR Specialist, Advanced will report to the Manager, HR:Connect. In this role you will be assisting all employees on all things Human Resources through enabling self-service, providing phone, chat, and case-based support in addition to executing employee lifecycle transactions. Your Work: In this role, you will: - Review all HRIS transactional process requirements on a daily/weekly and as needed basis and manages the approval or rejection process - Understand the core HR policies and processes to make quality and timely processing decisions - Escalate transactional process issues and advanced issues to management for review - Manage all incoming HR cases/calls/chats requiring significant, HR Generalist knowledge and understanding a wide variety of HR processes, policies, and technical procedures such as questions pertaining to benefits, compensation, wellness programs, and leave of absence - Leverage...