Assistant Manager - Front Office

Job description

Job Description The Assistant Front Office Manager is a distinguished leader entrusted with curating exceptional guest experiences and orchestrating daily operations with refined precision. Ensuring the seamless delivery of world-class luxury hospitality, anticipates and elegantly resolves guest needs while maintaining an impeccable front office presence by upholding Wynn’s standards of a Forbes 5-Star/AAA 5-Diamond property. Essential Job Duties & Responsibilities: - Oversee Front and Back Office operations with meticulous attention to detail, ensuring excellence and unwavering compliance with Wynn’s 5-Star/AAA 5-Diamond standards - Conduct morning briefings to communicate strategic updates, policy refinements, occupancy insights, and manage directives with clarity and sophistication to cultivate a cohesive team environment - Curate daily staff schedules and monitor shift performance; optimize labor resources through strategic scheduling and maintain payroll accuracy through Kronos system - Cultivate a culture of excellence through staff engagement initiatives; identify and nurture promotional opportunities for high-performing team members and service training to ensure team membe...