Account Lead

Job description

Essential Job Functions: - Acts as primary contact with client at that particular site and is available to the client for escalation when necessary - Work as intermediary for communication between client and their operations teams and Crane Worldwide network - Maintain and identify problems with client KPI’s - Escalate all issues with a shipment immediately to the client to insure prompt resolution - Manage all client requests and follow up to insure that the client needs are met - Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions - Responsible for managing the client reports and assuring accuracy - Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored. - Lead or assist in new client implementation requirements from a system, process, and documentation standpoint. - Work directly with the operational staff, leadership, and client’s staff to understand business requirements, and how to implement new processes to accomplish mutual goals. - Learn to operate, navigate, and train CWW Employees on warehouse systems,...