EDI Production Issue Coordinator

Job description

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results. Trilogy Federal is looking for a EDI Production Issue Coordinator with experience in EDI operations, healthcare technology troubleshooting. This role involves providing support for managing issues impacting VA’s Payer EDI operations. The candidate shall work with healthcare X12 EDI transactions and data mapping to research and resolve production issues. Please note, this position is contingent upon award (May/June 2026). Primary Responsibilities: - Monitor, document receipt and assignment of notifications of Payer EDI-specific production issues - Summarize each issue with key details (description, impacted transaction type, severity, and affected stakeholders) and record it in the designated issue tracking system - Create and submit technical support tickets in VA-approved platforms (e.g., ServiceNow) for OIT resolution; ensure...