IT Services Manager

Job description

Description Main purpose of the Role: Manage all infrastructure aspects for the Americas agencies. Serve as the senior technician in the region. Major areas of responsibility: Responsible for IT Infrastructure and support of all countries in America region Main Tasks: This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. - Develop requirements, outlines, budgets, and schedules for information technology projects/Maintenance - Oversee all phases of project from conception to completion. - Manages all support routines. - Manage Region IT Security policy - Manage team of consultants, Technicians, developers, and analysts. - Ensure training and up to date knowledge is maintained with team. - Review working processes and consult. - Meet Global IT SLA - Solicit feedback from customers to improve support Requirements: Bachelor’s degree in IT or related discipline; Master preferred Project Management certification and demonstrated experience - Develops project plans; Coordinates projects; Communicates changes and progress; Completes proj...