Business Process Excellence Specialist

Job description

Job DetailsJob Location: Westlake, OH 44145Position Type: Full Time *This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after 90 days. JOB OVERVIEW: The Business Process Excellence Specialist supports enterprise-wide process improvement initiatives by collecting procedures, facilitating process mapping, documenting business rules, and maintaining the centralized repository of all process documentation. Leverages artificial intelligence tools to accelerate documentation, analysis, and training development while ensuring all materials remain easily accessible and up to date. Develops training materials and supports cross-functional collaboration to drive operational excellence. RESPONSIBILITIES & DUTIES: Collects, inventories, and analyzes procedures from across all business units using AI tools to identify gaps, overlaps, and inconsistencies Maintains centralized procedure repository with version control, ensuring all materials remain current, accurate, and easily accessible Facilitates process mapping sessions with subject matter experts to document workflows and capture business rules Develops and maintains AI-enabled training materials tha...