Front Desk Agent/Night Auditor

Job description

Job Description This position is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures. Also, this position is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. Essential Duties Minimum Requirements The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Check-in and check-out hotel guests in a confident, professional, and friendly manner - Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day - Provide gracious and efficient...