Customer Operation Manager

Job description

Company Overview: Kody is a fast-growing Fintech specialising in bringing more advanced payment and other financial solutions to offline businesses. Having successfully launched in the UK and APAC, Kody needs a Customer Operations Manager to match its pace and growth in the US to better serve our valued local customers. The ideal candidate will be responsible for ensuring smooth operations and exceptional customer service for our clients. This role requires a combination of analytical skills, communication skills, some technical knowledge - or ability to learn - and a dedication to providing top-notch support with a fintech environment. Responsibilities: - Customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses. - Issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution. - Onboarding Assistance: Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges. - Training and Education: Conduct training sessi...