AVP AI & Analytics Program Lead
EXL · US
The role involves planning and designing business processes, assisting in formulating recommendations to improve and support business activities, working on...
Job description
The role involves planning and designing business processes, assisting in formulating recommendations to improve and support business activities, working on system designs and business architecture, supporting development and quality assurance efforts, supervising the documentation of clients' business requirements and processes, and designing, building, and maintaining a stable and efficient infrastructure. Collaboration with development and system SMEs is also essential. Stakeholder Partnership: - Stakeholder Workshop Facilitation: Proven experience designing and running stakeholder workshops for analytics requirements gathering, with the ability to engage senior leaders (VPs, Directors, Senior Directors). Also responsible for documenting session outputs and producing executive-level slides for leadership summaries. - Conflict Management & Consensus Building: Demonstrated ability to manage conflicting viewpoints among senior stakeholders and drive discussions toward a productive consensus, keeping the group aligned on shared goals. - KPI Definition & Prioritization: Experience helping stakeholders define, refine, and prioritize KPIs and requirements so that value can be delivered...