Housekeeping Supervisor

Job description

At Fairfield Inn & Suites Wilmington / Wrightsville Beach , we pride ourselves on delivering clean, comfortable accommodations and friendly service for guests visiting the Wilmington area and nearby beaches. Our Housekeeping team is essential to creating a welcoming, reliable guest experience, and we’re looking for a motivated Housekeeping Supervisor to help lead that effort. Overview: The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel. Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms. - Ensure that assigned staff have reported to work; document any late or absent employees. - Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities. - Assign designated guest room keys and beepers to assigned staff. - Maintain accurate record of such and ensure security of keys. - Communicate addit...