Digital Channels Coordinator

Job description

Overview The Digital Channels department is composed of two operating units, Digital Payments and Digital Banking. Each operating unit has a set of responsibilities and functions as set by policies and procedures. The Digital Channels Coordinator works independently and performs various functions across the two operating units. Principal duties & responsibilities will be set based on the primary unit assignment and department requirements. Note: responsibilities/duties will be assigned by direct supervisor and may vary as directed by department management. The Digital Channels Coordinator adheres to department guidelines, policies, procedures and regulatory requirements while maintaining maximum level of quality, timeliness of work and providing optimum client service and satisfaction. This position requires the exercise of discretion and independent judgment, within the scope of the individual's authority, with respect to matters of significance to the Bank. In addition, the role requires that employee cross train across the operating units. What You'll Do: - Both operating units provide full client support (internal/external) for all issues/products under the responsibility of th...