Customer Service Rep

Job description

Position Overview: The Customer Service Representative supports government customers by managing electronic orders, responding to inquiries, and ensuring timely and accurate order fulfillment. This role requires strong written communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and able to remain calm under pressure while collaborating with a small, team-oriented group. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Competencies (Knowledge and Skills needed for this position.) - Handle incoming customer calls for product support - Monitor Electronic Orders for Special Instructions and flag orders accordingly - Managed aged WIP - Manage Receiver/L&D WIP - Promptly identify, analyze and resolve service issues. - Handle customer inquiries expeditiously with regard to new order/repair/remake status, anticipated delivery dates, warranty details, product options and specifications and place all notes in business and client databases. - Track and follow up on “must ship” orders on behalf of customer -...