AUTOMOTIVE BDC MANAGER

Job description

Business Development Center (BDC) Manager We are seeking a motivated and experienced BDC Manager to lead our Business Development Center.. The ideal candidate will oversee customer outreach, drive appointment generation, and ensure exceptional customer service standards. This role requires a leader who can manage a team, improve processes, and contribute to the overall success of both dealerships. Qualifications: With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs. At Open Road we know our employees, and their achievements, drive our culture and success. - Manage and train BDC representatives to meet dealership goals and provide outstanding customer service. - Develop and implement effective phone, email, and text communication strategies to engage with prospective and existing customers. - Oversee and monitor lead management processes, ensuring...