Head of Customer Success

Job description

Who are we? At DIB Travel, we’re reshaping the way businesses experience travel. Our all-in-one, digital platform simplifies the entire booking process – from flights and hotels to conferences and events. With strong growth across the Nordics and beyond, we’re now looking for a Head of Customer Success with a solid background in the travel industry to lead our efforts in delivering outstanding customer experience. This role is a key part of our leadership team, combining strategic ownership of customer success with hands-on team leadership and high-impact client engagement. Your Role: As Head of Customer Success , you will be responsible for shaping our customer strategy while leading and empowering the team to deliver world-class service every day. You will report to the company’s CRO. Strategic Client Engagement (50%): - Manage and develop relationships with key accounts - Ensure successful onboarding, high product adoption, and long-term retention - Act as a strategic advisor, helping customers get the most out of DIB’s platform - Serve as an escalation point for complex or high-impact customer cases - Collaborate with Sales and Travel Support to enhance customer engagement and...