Service Administrator

Job description

OVERVIEW: The Service Administrator is responsible for providing support to the Service Manager, Service Team, and Customers. KEY TASKS: - Assist Service Manager in day-to-day operations including opening and closing work orders, billing customers, and processing sublet invoices and warranty. - Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine the time allotted for the work and follow up on timely completion. - Ensure that the Complaint, Cause and Correction of each problem are noted in the IDS work order. - Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced. - Follow up on warranty shortages and claims requiring additional information/parts/pictures. - Greet customers and determine appropriate team member to assist them. - Answer incoming calls in a professional manner, helping to return all customer calls prior to close of business each day. - Obtain Customer signature on every work order and collect payment for work prior to releasing custome...