Senior Manager, Customer Communications

Job description

Requisition ID: 253035 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Role: Leads a team responsible for driving improvements to Canada Collection’s customer communications strategies in order to maximize dollars collected while delivering on the Bank’s credit loss & operations expense plans. Is this role right for you? In this role, you will: Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have: - Leads a team responsible for implementing customer communication strategies in order to improve customer contacts and dollars collected, while minimizing cost to collect - Optimizes contact strategies leveraging available channels (SMS, email, IVR, & Live Call) to improve collections effectiveness & minimize loan losses - Implements changes leveraging champion/challenger methodologies to measure effectiveness of email & sms campaigns. Oversees production of monitoring & performance reports, measuring benefits in cost to collect - Monitors effectiveness of email, sms, & live call communication strategies, identifying actionable opportunities to address market & portfolio he...