Product Manager, Agentic Forecasting & Workforce Intelligence

Job description

Role Details Location: Flexible/Remote: About Us: Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. The Role: Crescendo is an AI-native contact center platform and CX operator for hundreds of enterprise clients. As part of this product offer, Crescendo is researching agentic approaches to workforce management. Specifically, the most advanced LLM AI technology to consider operational data and produce CX forecasts, staffing plans, CSAT predictions, and labor cost projections. We’re looking for a high agency technical Product Manager with Workforce Management (WFM) experience who is comfortable collaborating with operational leaders and also uses agentic coding tools to build software. While suppor...