Scaled Customer Success Manager

Job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role: As a Scaled Customer Success Manager, you will own a high-volume customer portfolio and play a key role in ensuring customers realize the value of our solutions at scale. You will work closely with Sales to define success criteria during or post the sales cycle, guide customers through their adoption journey, and proactively drive outcomes that support retention and growth. You will excel in a fast-paced environment, balancing data-driven insights with a strong customer-centric approach to deliver a consistent, high-quality experience across your book of business. What You’ll Do: Customer Portfolio Management: - Manage a portfolio of 100–150 customers across a scaled engagement model. - Prioritize accounts effectively using data, health indicators, and lifecycle tr...