Call-Center Customer Service Representative (USABlueBook) - Atlanta, GA

Job description

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader. Location: 3400 Cumberland Blvd SE. Atlanta , GA 30339 Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF): Pay: $17.50-18hr DOE: Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel: High-Volume Call-Center Experience preferred: Must be able to pass a background/drug test Job Summary: Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities - Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. - Performs necessary follow-up to ensure customer service expectations are met. - Facilitates profitable growth and the sales process by adherence to department incentive and initiative pro...