Customer Service Rep II

Job description

Overview Block Dispatcher/Customer Service Representative: Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report to both the Block Dispatch Manager. The primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications. Responsibilities: - Successfully complete training in Block manufacturing and customer service (to be provided). - Comply with all company’s Safety Policies, attend department and site safety meetings, and participate in safety committees and programs (Near miss reporting, STAs, Workplace Exams, Pre-Shift Inspections, etc.) - Take orders, schedule, dispatch and establish strong customer relations. - Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system. - Monitor external factors such as weather and traffic to ensure optimized routing of resources. - Resolve transportation conflicts and handle unusual and difficult customer complaints. - Provid...