Enrollment Communications Analyst

Job description

The Enrollment Communications Analyst provides support and management of the Enrollment Management contact center, including but not limited to telecommunication routing, data analysis, staff productivity/efficiency and system resources. Work Location: Virginia Beach, VA (Eligible for remote work depending on location.) Qualifications: - Implement contact center routing strategies to meet customer demands within Enrollment Management units - Translate data into presentable formats, via visualization tools for organizational stakeholders - Ability to make decisions on real time staffing needs, analyze metrics and identify trends - Partner with Enrollment Management and Information Technology Leadership in the development, enhancement and rollout of enterprise systems - Develop data documentation manuals or other learning materials, as needed - Bachelor’s degree in a field relevant to the work described above (typically math or computer science), though significant experience related to the job requirements can substitute for a field of study - Must be comfortable with the detailed work of data validation and preparation. Prior experience with analytical software is a must - Cloud-ba...