Continuous Improvement Manager

Job description

The Continuous Improvement Manager will lead, facilitate, and embed a culture of continuous improvement across the Operations function, driving operational excellence, efficiency, and customer satisfaction. The role is responsible for identifying, prioritizing, and executing process improvement initiatives that align with Chubb’s strategic objectives. Key Accountabilities and Responsibilities: - Analyze current business processes to identify inefficiencies, risks, and improvement opportunities - Lead cross-functional teams in the design and implementation of process improvement projects using Lean, Six Sigma, Kaizen, and other methodologies - Develop and maintain a pipeline of improvement initiatives, ensuring alignment with business goals and priorities - Collect, analyze, and report performance data to measure the impact of improvement projects - Facilitate workshops, training sessions, and coaching to build continuous improvement capabilities across the organization - Collaborate with department leaders to ensure buy-in, resource allocation, and sustainability of changes - Monitor and report on project progress, risks, and outcomes to senior management - Promote a culture of inn...