Customer Service Specialist - German Speaker

Job description

Overview Customer Service Specialist with German (All Levels Welcome!) Location: Katowice – Hybrid (2 days from home, 3 in the office) Drive customer service excellence. Empower growth. Looking to grow your career in customer service in a supportive, international environment?We’re looking for a Customer Service Specialist to join our team in Katowice. Whether you’re a recent graduate or already have experience, we’d love to hear from you. Responsibilities: What you’ll do: You’ll be the first point of contact for our international customers, making sure their experience is smooth and hassle-free. Day to day, you’ll: - Support customers via email and phone - Manage orders, returns, deliveries, and invoice queries - Work closely with logistics, finance, and sales teams - Keep customer data accurate and up to date - Escalate and resolve issues quickly to keep satisfaction high - Help improve processes within the Order-to-Cash cycle Qualifications: What you’ll bring: - Proficiency in German (B2/C1 or above) - Good English – you’ll use it daily internally - Strong communication and problem-solving skills - Ability to work in a structured, process-driven environment - Basic MS Office ski...