Product Support Manager, gUP Play Games

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a project management or a customer support operations role. Preferred qualifications: - Experience in the Play Ecosystem. - Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context. - Experience launching and supporting consumer software, or subscription products. - Experience presenting to and influencing cross-functional teams, with excellent stakeholder management and influencing skills. - Expertise in translating data and user feedback into actionable product improvements and strategic recommendations. - Ability to grow in a fast-moving, ambiguous environment, leading complex, cross-functional projects. About the job: The gTech Users and Products (gUP) organization's mission is to advocate Google’s users by creating helpful and trusted experiences across the product ecosystem. As the gUP Play Store, consumer Games, and Books team, our goal is to ensure successful and positive experiences for consumers and partners. We drive Google Play’s support evolution by deploying next-gen AI and infrastructure for...