Proactive Team Manager - Cloud & AI Support

Job description

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role: The Node4 Cloud & AI Practice provides a portfolio of support services focused on delivering high-quality proactive support across customer environments. The primary purpose of this role is to ensure excellent service delivery and operational management of customer environments, ensuring that client experience and satisfaction drive retention, growth, and long-term contract success. As Proactive Team Manager for Cloud & AI Support, you will be responsible for the day-to-day leadership, organisation, and performance of the Proactive Support function. You will ensure Proactive Support Consultants deliver maximum value to customers from their investment in Microsoft technologies through the effective delivery of proactive and preventa...