Techno Functional Application Support Lead

Job description

Identified candidate will act as a team lead providing production support for Workforce Software Time, Scheduling, and Attendance modules. The lead will be responsible for managing and assigning incoming tickets for the global support team, identifying technical solutions for logged issues, enforcing the client specific support process, providing outstanding communication and status updates, creating a trusted partner relationship with the client contacts, and conducting impact analysis for release updates along with testing recommendations and oversight. The techno functional SME will possess deep knowledge in the areas of Time, Scheduling, and Attendance and be able to offer technical system solutions and also address interim workarounds. This role requires leadership to ensure the team has a balanced workload and verify that all tickets are progressing according to priority and SLA. The candidate will fill many hats including 1) an individual contributor progressing assigned highly complex tickets 2) team manager responsible for mentoring and growing resources in his/her assigned pod 3) client advisor providing strategic and tactical guidance for related Oracle solutions and 4)...