Service Manager - SAP Basis & Cloud Team

Job description

YOUR BRILLIANT FUTURE IN TECH IS NOW: Welcome to the world of Zoi! We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don't just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage. We are expanding our team in Barcelona! WHAT YOU DO: - Strong leadership and team management skills with the ability to manage a team of more than 20 technical consultants. - Excellent understanding of SAP landscapes, including 3-tier installations (Development, Test, Production), CUA, and value-added SAP software like GTS, APO, EWM, HCM, MDM, Ariba. - Solid knowledge of cloud infrastructure, particularly AWS, and related services. - Proficiency in IT Service Management (ITSM) frameworks, ideally ITIL standards, for service management. - Experience with ticketing systems, specifically Jira, for incident and request management. - Familiarity with documentation management tools, such as Confluence. - Ability to manage a high volume of tickets (more than 100 per week) and prioritize effectively. - Strong communication and interpersonal skills to interact with clients, the support team, and...