Support Analyst ll-Infrastructure, Regulated Industries

Job description

Overview Your proactive and resourceful approach will drive creative solutions to our customers' most complex challenges while thriving in a dynamic and collaborative setting. You will have the opportunity to aid our customers in utilizing the GIS platform effectively to further increase the benefits of location intelligence. Embark on a rewarding journey with Esri, where you'll be part of a team that delivers exceptional global technical support, guiding customers towards the effective and impactful usage of GIS. At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. Responsibilities: - Embrace innovative thinking . Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions. - Empower our customers to be successful . Analyze customer issues to identify, understand, and articulate the core problem and potential solutions. - Become a technical expert . Stay current on new releases and learn multiple products to continuously expand the br...