Director, Product Management – Consent and Preference Management

Job description

Become a part of our caring community Become a part of our caring community and help us put health first Humana’s Product organization is seeking a Director of Consent & Preference Management Platforms to lead the strategy, development, and enterprise adoption of Humana’s consent and preference management capabilities. This role will own a foundational platform that enables compliant, customer‑centric, and preference‑driven engagement across all digital, physical, and partner touchpoints. You will be responsible for defining the platform vision, establishing enterprise standards for consent and preferences, and ensuring scalable, compliant integration across marketing, CRM, analytics, and customer service ecosystems. This role is critical to building customer trust while enabling personalized, legally compliant experiences at scale. Key Responsibilities: Product Strategy & Vision Collaborate with other business groups to define and own the multiyear enterprise roadmap for Humana’s Consent & Preference Management Platform, including consent capture, preference expression, policy enforcement, and downstream activation. Establish the platform as the authoritative source for customer c...