ServiceNow ITSM/ITOM Specialist

Job description

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity: DMI, LLC is seeking a ServiceNow ITSM/ITOM Specialist to join us. Duties and Responsibilities: The ServiceNow ITSM/ITOM Specialist designs, develops, configures, and enhances TSA's ServiceNow platform, which serves as the enterprise IT service management and operations management backbone supporting approximately 80,000 users across TSA's nationwide operations. With six or more years of ServiceNow development and administration experience in large federal or comparable enterprise environments, this individual implements and matures core ITSM processes — including Incident Management, Problem Management, Change Management, Release Management, Configuration...